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hOMECARE MEDICINES

service

DELIVERED TO YOU 

The homecare medicines service is the delivery of hospital prescribed medicines directly to your home or other appropriate location (for example your work place).
Your hospital team is still fully responsible for the clinical aspects of your treatment. They will keep your GP up to date with any changes to your care.

How does the service benefit me?

The service offers you convenience and control over your hospital medicines supply. Delivery of your medicines can be organised around your needs.  You won’t need to wait in the hospital pharmacy or travel back to hospital to collect your medicines. Repeat prescriptions can be automatically ordered by your clinician. You may also be able to have a nurse visit you at home rather than in hospital.

How will my medicine deliveries be arranged?

A member of our team will personally contact you to arrange a delivery date at least a week before your medication is due. They will run through where the medication is to be delivered and if you need any extras such as sharps bin or return of medication for disposal. 

How will my medicines be delivered?

​Deliveries are made by a homecare delivery driver in a van to your home. You can also arrange to have your medicines delivered to a different address (for example your place of work or a friend or relative’s house). 

The driver carries official identification which you can ask to see.

You, or someone you know, will always need to sign for your medicines delivery. This ensures your medicines have arrived safely.

What can I do to help?​

  • Attend your routine clinic appointments, blood tests or GP check-ups

  • Make sure the hospital and homecare service have your contact details (phone number and email address if you have one).

  • Make sure someone is around to accept the delivery.

  • Tell your homecare provider if you need to make any changes to your delivery date or your nurse visit.

  • Keep your medicines stored correctly and let your hospital team know about anything that has been stored the wrong way.

  • Check your delivery and tell your homecare provider if there is anything missing or not as expected.

Feedback

If you use our Homecare Service we would like to hear your feedback about how you find the service. Feedback is a brilliant way for us to make changes to the service that directly benefit you.