QEF Pharmacy Services™
Monday – Friday
8:30 am – 6 pm
(closed lunchtime 1.30 pm to 2 pm)
QE Facilities Outpatient Pharmacy
Queen Elizabeth Hospital
Tyne and Wear
YOU SPOKE AND WE LISTENED
Your opinion matters
We aim to learn and grow from our customer feedback; every comment can make a difference. So we'd just like to say thank you for your time, we truly value your opinion. Here are just a few changes we have made to our service in light of your feedback!
We noticed that waiting time was a priority for our Outpatient customers. We can assure you that our team work very hard to process your prescription in a timely manner, however we appreciate there are busy periods, where waiting times can be longer than usual. To help our customers we have implemented screens that allow you to track where your prescription is in the queue and how many others are waiting. We also try to provide a realistic estimated wait time, when you hand in your prescription and try to keep all customers updated if there are issues with the prescription that may take longer to resolve. 96% of our prescriptions are completed within 20 minutes.
In our recent feedback our Homecare customers told us that they would prefer a more detailed time slot from our delivery drivers. Due to your request I am glad to inform you that we can now offer AM and PM slots to our customers.