QE Facilities Limited. Registered office: Estates & Facilities Department, Queen Elizabeth Hospital, Old Durham Road, Gateshead, NE9 6SX, United Kingdom. Registered Number: 09019497. QE Facilities Limited is part of the Gateshead Health Group. QE Integrated Solutions, QE Transport, QEF Pharmacy Services & QE Procurement, are registered trademarks. 

QEF Pharmacy Services

Outpatient Pharmacy

Over-the-Counter Sales and

Pharmacy to Home Services

Over-the-Counter Sales

​The QE Facilities Outpatient Pharmacy offers a range of medicines for sale over the counter to support and your family. Located on level 2 in the ECC (next door to the Costa coffee shop), we provide an easy and convenient way to purchase an extensive range of medicines to manage coughs and colds, flu symptoms and health treatments to make you feel better and stay in the best of health.​ We offer the best selling and trusted brands as well as the cheaper generic Pharmacy Only brands and Our Medicines Counter and Pharmacy team staff who available to provide you with expert advice to allow you the best outcome and advice when taking your medicines.

QEF Outpatient Pharmacy Dispensing 

The QEF Outpatient Dispensing Service provides a safe and effective service dedicated to supplying medication to Out-Patients visiting the QE Hospital in Gateshead. for Out-Patients visiting the QE Hospital in Gateshead. The patient focused service facilitates reduced waiting times and the service has generated significant savings which can be reinvested into essential services and the developments within the Gateshead NHS Foundation Trust. Our Customer Feedback (Viewpoint®), allows us to capture service perception and better understand what matters to our customers (please see testimonials below). This feedback can be used to identify and deliver an improved service to our customers.

Wholesale Distribution Authorisation Site Registration 46779

​​QEF Pharmacy Services have a dedicated WDA (H) site for the Procurement, Holding and Distribution of Medicinal Products. We have [following the MHRA guidelines of good Distribution Practise] which allows us to sell and supply medicines (including Controlled Drugs) to other Trusts and/or appropriately registered Health Care professionals.

QEF Pharmacy to Home Services

QEF Pharmacy to Home provides a medicine delivery service for patients who are treated with speciality medicines that can be delivered directly to their home address. This prevents patients attending Hospital for appointments and waiting for the medicine to be dispensed. We have developed a robust partnership with the Trust which supports the prescribing and supply of these speciality medicines e.g. Rheumatology, to over 700 patients both within and outside the Gateshead area.

Viewpoint™ Customer feedback ​

"We would like thank John and his staff for all the great service. We've used the pharmacy on several occasions and have found all the staff to be unfailingly polite, pleasant and efficient.  Having both worked in the NHS we are aware of the pressures on staff and have found the team to be extremely helpful on all occasions.  We are sending this as we wanted to ensure their good work is recognised and to let them know they are appreciated.

Opening Times

​Monday – Friday

8:30 am – 6 pm

(closed lunchtime 1.30 pm to 2 pm)

​We are located in the main ECC Building on Level 2, QE Hospital, Gateshead.


Telephone Number:  (0191) 4456453

Email address: ghnt.qef-outpatient-pharmacy@nhs.net

QE Facilities Outpatient Pharmacy,

Queen Elizabeth Hospital,

Sheriff Hill,


Tyne and Wear,

NE9 6SX.