QEF Outpatient Pharmacy Services

The QEF Pharmacy Services are part of the QE Facilities Limited and are dedicated to a quality policy:

QEF Pharmacy Services are continually committed to providing a high quality service to its customers. This includes dispensing NHS Out-Patient and Private Prescriptions, the sale of ‘over the counter’ medicines, the dispensing and delivery of ‘Pharmacy to Home’ (PTS) medicines and the Wholesale Distribution of medicines.

QEF Pharmacy Services have been assessed and approved to the Quality Management System, standards and guidelines ISO 9001: 2015.

 

QEF Out-Patient Pharmacy Service

The QEF Out-Patient Pharmacy provides a patient focused service for Out-Patients visiting the QE Hospital in Gateshead. The benefits include reduced waiting times and the service has generated significant savings which can be reinvested into essential services and developments within the Gateshead NHS Foundation Trust. We have recently introduced the innovative customer feedback solution (Viewpoint®) which allows us to better understand what matters to our customers and deliver an improved service to our customers every day.

The benefits also include:

  • ​Working with other specialty service providers in the Trust e.g. Cancer Services and IVF, to deliver better patient care and outcomes

  • Expert Pharmacy advice to allow patients to gain the maximum benefit from their medicines

  • We are able to keep the right medicines in stock which prevents patients being owed medication

 

QEF Outpatient Pharmacy Over-the-Counter Sales

​The QE Facilities Out-Patient Pharmacy offers a range of medicines for sale over the counter to support and your family. Located on level 2 in the ECC(next door to the Costa coffee shop) we provide an easy and convenient way to purchase an extensive range of medicines to manage coughs and colds, flu symptoms and health treatments to make you feel better and stay in the best of health.

​We offer the best selling and trusted brands as well as the cheaper generic Pharmacy Only brands.

Our Medicines Counter and Pharmacy team staff available to provide you with expert advice to allow you the best outcome and advice when taking your medicines.

 

​QEF Pharmacy to Home (PTH) Services

QEF Pharmacy to Home is a medicine delivery service that delivers ongoing medicine supplies which have been initiated by the hospital prescriber, direct to the patient's home. This service was developed and introduced within QEF Pharmacy Services over 12 months ago and the service has grown to allow more patients to benefit from a collaborative approach to the delivery of healthcare between QE Facilities and the Trust.

 

QEF Wholesale Distribution Authorisation (WDA(H))

​QEF Pharmacy Services have a dedicated WDA (H) site which allows us to sell and supply medicines (including Controlled Drugs) to other Trusts and/or appropriately registered Health Care professionals.

 

Opening Times

​Monday – Friday

8:30am – 6pm (closed lunchtime 1.30pm to 2pm)

​We are located in the main ECC Building on Level 2, QE Hospital, Gateshead.

 

Contact

For any questions or queries please contact:

QE Facilities Out-Patient Pharmacy,

Telephone Number:         (0191) 4456453

Fax Number:                      (01910 4452096

Email address:                   ghnt.qef-outpatient-pharmacy@nhs.net

QE Facilities Out-Patient Pharmacy,

Queen Elizabeth Hospital,

Sheriff Hill,

Gateshead,

Tyne and Wear,

NE9 6SX.              

Customer feedback 

"We would like thank John and his staff for all the great service. We have used the pharmacy on several occasions now and have found all the staff to be unfailingly polite and pleasant as well as being efficient.  Having both worked in the NHS we are aware of the pressures on staff and have found the team to be extremely helpful on all occasions.  We are sending this as we wanted to ensure their good work is recognised and to let them know they are appreciated and a credit to the organisation.  We would be grateful if this could also be shared with the staff as they deserve the recognition."