QEF Pharmacy Services

Professional, Proud and Passionate

The QE Facilities Outpatient Pharmacy provides a range

of services including:

Over the counter care

Dispensing of Outpatient prescriptions

Homecare service for speciality medications

Smoking cessation service

Wholesale distribution.

Open Monday to Friday 8:30am to 6pm 

(closed lunchtime 1.30 pm to 2 pm)

Contact Us

Email: ghnt.qef-outpatient-pharmacy@nhs.net       

Tel:  (0191) 4456453 

QE Facilities Outpatient Pharmacy

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

Tyne and Wear

NE9 6SX

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OUR MISSION

Delivering uncompromising patient care through partnership

OUR SERVICES

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OUTPATIENT PHARMACY DISPENSING 

Outpatient services are offered to help free up hospital resources to spend more time on inpatient care. This allows QEF Pharmacy Services to provide focused services for our customers.

The Pharmacy is managed to provide safe, efficient services to support our patients to deliver reduced waiting times and significant savings, which are then reinvested into the Trust. We aim to offer all of our customers the best possible experience when visiting our pharmacy. Thats why your feedback is so important, it helps us understand what we can do better, in order to create a better service for our customers.

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SITE REGISTRATION 46779

QEF Pharmacy Services hold a Wholesalers license which allows us to procure, hold and distribute medicinal products. We have a dedicated WDA [H] site, which allows us to sell and supply medicines (including Controlled Drugs) to our other Healthcare providers in the market, whom are appropriately registered. If you would like more information, or wish to further enquire about our services, please contact us at ghnt.qef-outpatient-pharmacy@nhs.net

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OVER THE COUNTER MEDICINES

QEF pharmacy services offer a range of over the counter medicines to support you and your family. Explore our range of products with the assistance of our fully trained counter staff; who are on hand to offer you help and guidance to find the right treatments for your everyday ailments. Our extensive range of medicines cover coughs and cold, flu symptoms and other health treatments. We offer both trusted brands and cheaper generic alternatives, to cater for all. Our Medicine counter staff and Pharmacy team are always available to provide you with expert advice to allow you the best outcome when taking medicines.

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QEF pharmacy to home provides a medicine delivery service, for patients who are treated with speciality medicines. We have developed a robust partnership with the Trust, which supports the prescribing and supply of these medicines. For example we have worked with the rheumatology department to supply over 700 patients with medication within and outside the gateshead area.

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SMOKING CESSATION
SERVICE

Thinking of quitting? Get the support you deserve call 0191 4456453

Here at QEF pharmacy we are passionate about working in partnership with the hospital and the larger community. We work with members of the public and with the trust to help patients that could benefit from the smoking cessation service. Our qualified stop smoking advisors are available to offer advice on nicotine replacement products and the best way to kick your smoking habit. We offer a 12 week programme that provides the tools you need to lead a new smoke free life. We understand that lifestyle changes can be daunting and our service is ideal for those who feel they will benefit from extra support and motivation. Please contact us for more information.

PRE PAYMENT AND EXEMPTION INFORMATION

As with prescriptions dispensed by a community pharmacy, there is a prescription charge payable for all prescription items unless you are usually exempt from prescription charges. If you are exempt from prescription charges then you may be asked for proof of your exemption. 

If you are unsure as to whether or not you pay for your prescriptions, please pay for your prescription and ask for an NHS receipt (Also known as an FP57), which allows you to claim the prescription charge back, or go to  www.nhsbsa.nhs.uk/help-nhs-prescription-costs/free-nhs-prescriptions  for more information on exemptions from prescription charges.

​If you are prescribed more than 13 prescription items each year or 3 or more items at one time, you could save money by purchasing a prescription pre-payment certificate. Please ask a member of staff for more information or go to  www.nhsbsa.nhs.uk/ppc

YOU SPOKE WE LISTENED

Your opinion matters

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We aim to learn and grow from our customer feedback; every comment can make a difference. So we'd just like to say thank you for your time, we truly value your opinion. Here are just a few changes we have made to our service in light of your feedback!

We noticed that waiting time was a priority for our Outpatient customers. We can assure you that our team work very hard to process your prescription in a timely manner, however we appreciate there are busy periods, where waiting times can be longer than usual. To help our customers we have implemented screens that allow you to track where your prescription is in the queue and how many others are waiting. We also try to provide a realistic estimated wait time, when you hand in your prescription and try to keep all customers updated if there are issues with the prescription that may take longer to resolve.  96% of our prescriptions are completed within 20 minutes.

In our recent feedback our Homecare customers told us that they would prefer a more detailed time slot from our delivery drivers. Due to your request I am glad to inform you that we can now offer AM and PM slots to our customers.